Shipping Policy

At Greener Living NZ, we're committed to getting your products to you quickly and safely.
Please review our shipping policy below.

Shipping Areas

We currently offer shipping within New Zealand only.
We do not deliver to PO Box addresses.

Processing Time

Orders are typically processed within 1-2 business days. Processing time may be extended during peak seasons or promotional periods.

Shipping Methods & Timeframes

New Zealand Domestic Shipping:

Standard Shipping usually takes 3-5 business days from the date of dispatch.
Delivery times may vary based on your location and the availability of the products.

Shipping Costs

Shipping costs are calculated based on the weight and destination of your order.
You'll see the exact shipping cost at checkout before completing your purchase.
Orders over $150 qualify for Free shipping.

Order Tracking

Once your order ships, you'll receive a tracking number via email.
You can use this to monitor your package's progress.

Delivery Issues

Damaged Items: If your order arrives damaged, please contact us immediately and provide your order number and photos of the damaged item(s) so we can assist you promptly.
Lost Shipments: If your order is lost during transit, please reach out to us and we will work with the courier service to locate your order or provide a suitable resolution.

Contact Us

If you have questions about shipping or need to make changes to your order, please contact us as soon as possible.

Last updated: 07/08/2025